Data
General
- Why can't I find your address or landline number on the website?
- How long will my repair or upgrade take?
- Do you offer an express service for rush jobs?
- What is your hourly rate for repairs and upgrades?
- Do you sell computer components? - Will you supply parts for my repair?
- Do you build or supply computers?
Hardware
Is my data safe with you?
Your data is our first priority on each job we do.
Unlike some of the large chain stores we DO try to back up your data before attempting any major repair.
Of course, taking regular backups yourself is important!
Your privacy is also important to us - we make every effort to ensure your data is protected. Please read our Privacy Policy page for more information.
Why can't I find your address or landline number on the website?
We work from home and for obvious reasons, do not want to publicly display our address or home phone number on the Internet.
Among other considerations, a deluge of junk mail and unsolicited calls are things myself and my family would like to avoid if possible. I'm sure you will understand!
We are local to Oxford based in Cowley on Barns Road, Ox4 3rf.
I'm best reached via mobile or email as I am frequently on site with clients etc. If you would like to drop off a job to us or meet up, please contact us for directions to our premises.
How long will my repair or upgrade take?
We always endevour to complete a job within 5 working days of receiving it. Some may take a bit longer if we need to source any specific parts.
If you need your computer back in a hurry, please ask about our Rapid Turnaround express service.
Do you offer an express service for rush jobs?
Yes! Our 'Rapid Turnaround' service is offered to businesses or individuals who must have their PC back as soon as possible.
If necessary we will work overnight to keep the turnaround time down to a minimum.
If you require more info please contact us.
What is your hourly rate for repairs and upgrades?
To be fair to our clients, we generally charge on a 'Per Job' basis - not 'Per-Hour'.
A quote will be given before any major repairs are carried out. Most repair charges range between £30 and £70.
Do you sell computer components? - Will you supply parts for my repair?
Sorry, we don't sell any computer products online or in a shop but we do keep a few of the more popular items onhand for repair purposes.
If you are upgrading your computer or your repair job requires parts, we can either:
1. Let you purchase the necessary component(s) based on our recommendations of specifications and supplier.
2. Purchase the parts on your behalf.
General components are purchased from a local shop or online. Online orders are normally received by the next working day. We will charge you the price we paid for the components - we do not put any markup on any item. A deposit may be required.
Do you build or supply computers?
We do not supply computers at the moment, but that does not mean that we cannot be of help to you.
We can:
1. Offer advice about what hardware will fit your requirements.
2. Compile a tailor-made 'shopping list' of components for you with links to reputable suppliers.
3.Assemble a PC from the components you have purchased and test the unit for you.
Your components will be covered under individual warranties from the supplier or manufacturer.
The online suppliers we use from time to time include Ebuyer, DABS and Novatech.
Do you repair laptops?
Yes! We can fix many laptop specific problems at a fraction of the cost charged by the manufacturers. Please contact us for a quote.
Do you repair inkjet or laser printers?
Sorry, we don't. Sadly, consumer inkjet printers are generally not designed for field repair. Sending your inkjet printer back to the manufacturer for repair probably won't be cost effective as they are so cheap to buy nowadays.
Do you repair monitors (screens)?
We can repair most branded TFT monitors but not CRT Monitors.
Many TFT (LCD - Flat Screen) Monitors are covered by a three year manufacturer's warranty. It is recommended that you contact the supplier or manufacturer if it is still in warranty.
If your TFT Monitor is out of warranty, please contact us for a repair quote.
CRT Monitors (the bulky older ones) can usually be repaired by your local television repair shop but unless they are high-end models that cost a lot to replace, they are generally not worth repairing. They must however be disposed of properly. Please contact your local council for recycling and disposal schemes in your area.
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